AI voice agents # AI voice agents that handle real customer calls Voice agents that call, answer and follow up like a trained team member, and hand off the moment a human is needed. Our AI voice agent services cover support lines, outbound follow-up and reminders, built on your scripts and your data. [Book a free AI consult](https://www.micromarketing.dev/get-started) [Book a strategy session with Tony](https://www.micromarketing.dev/booking) ![Robotic hand touching a glowing blue network of connected points](https://www.micromarketing.dev/images/pexels/pexels-8386440-900w.webp) Services ## AI voice agent services we offer A voice agent is a custom-built AI that holds a phone conversation, follows a call flow you design and takes actions in your systems. Unlike a phone menu, it understands natural speech, so people can say what they need in their own words. We build them for: ### Inbound support lines Answer common questions, look up order or appointment details and route everything else to the right team. ### Outbound lead follow-up Call new leads soon after they reach out, ask a few qualifying questions and book a call with your team, even when everyone is busy. ### Appointment reminders and confirmations Call before appointments, confirm attendance and offer to reschedule, updating your calendar as it goes. ### Reactivation calls Reach past customers who haven't booked in a while, if you have their consent, and invite them back. ### After-hours overflow Pick up when your team is busy or closed, handle what it can and leave clear notes for the morning. ### Surveys Ask a short set of questions after a visit or a job and log the answers in your CRM. Each agent is built for one job first. Once it's working well, we add the next type of call. Customer service ## AI voice agents for customer service Support lines get the same questions over and over. AI voice agents for customer service take those calls so your team can spend its time on the hard ones. A support agent can handle: - **Order and appointment status:** Looked up in your systems while the caller waits. - **FAQs:** Your policies, hours and services, answered from your approved content. - **Ticket creation:** A new ticket in your helpdesk with a summary of the call. - **Routing:** The caller sent to the right department or person. - **Callbacks:** When a person needs to call back, the agent books a time and logs it for your team. Escalation is designed in from the start. The agent transfers the call when the caller asks for a person, when it can't find an answer, or when the topic is on your always-escalate list, such as billing disputes or complaints. Your team gets the transcript and summary, so the caller doesn't have to repeat themselves. We also track how many calls the agent resolves, how many it transfers and why, so you can see where it helps and where the script needs work. Process ## How we build a voice agent A voice agent is a small software project, so we run it like one: a written plan, a test phase and a careful launch. 1. ### Call-flow design We map each type of call: what the agent says, what it asks, what it can do and when it hands off. 2. ### Voice and persona We pick a voice and speaking style that fits your brand and write the greeting and AI disclosure. 3. ### Knowledge base We load your approved answers, policies and service details so the agent answers from your information. 4. ### Integrations We connect your CRM, calendar and helpdesk so the agent can look things up and record what happened. 5. ### Testing with recorded scenarios We run the agent through realistic test calls, including difficult ones, and review the recordings with you. 6. ### Launch We go live on a small share of calls first, watch closely and widen from there. After launch we review calls with you and keep improving the script. Ongoing monitoring and changes are available. [Book a free AI consult](https://www.micromarketing.dev/get-started) [Book a strategy session with Tony](https://www.micromarketing.dev/booking) Guardrails ## Guardrails: consent, disclosure and quality A voice agent speaks for your business, so it needs clear rules before it makes or takes a single call. - **Outbound consent:** Outbound calls need proper consent under rules such as the TCPA. We only build outbound flows for contacts you have consent to call, and we honor opt-outs. - **AI disclosure:** We recommend telling people up front that they're talking with an AI assistant and, if the call is recorded, saying so at the start. - **Call logs:** Every call is logged with a transcript, a summary and the actions taken, so you can review any conversation. - **QA reviews:** We review a sample of calls on a regular schedule and fix the script or rules when something is off. This isn't legal advice; review your scripts and consent flow with your counsel. Platforms ## Platforms and integrations We build voice agents on Twilio, Vapi, GoHighLevel and others. The right choice depends on your phone numbers, call volume, the voice you want and the systems the agent needs to reach. For orchestration, such as updating your CRM after each call or starting a follow-up workflow, we often use n8n. See [n8n automation](https://www.micromarketing.dev/services/n8n-automation). When a voice agent is one part of a larger multi-step agent, we build it the same way as our [AI agent development](https://www.micromarketing.dev/services/ai-agent-development) work. Whatever the platform, you keep control of your phone numbers, scripts and call data, and we document how everything is set up. Compare ## Receptionist or voice agent? If you mainly need inbound calls answered, common questions handled and appointments booked, an [AI receptionist](https://www.micromarketing.dev/services/ai-receptionist) is usually the simpler fit. If you need outbound calling, multi-step call flows or calls that work in your systems, a custom voice agent is the better match. Both are part of our [AI automation services](https://www.micromarketing.dev/services/ai-automation). A quick test: if the call usually starts with a customer calling you, think receptionist. If it starts with your business calling someone, or with a process that runs across several systems, think voice agent. Questions ## FAQs ### What's the difference between an AI voice agent and an AI receptionist? An AI receptionist is an inbound front desk: it answers calls, handles common questions, books appointments and transfers callers. An AI voice agent is a custom build for other call workflows, such as outbound follow-up, reminders, support lines and multi-step calls that update your systems. ### Can a voice agent make outbound calls? Yes, with proper consent and disclosure. Outbound calls need consent under rules such as the TCPA, and we recommend telling people up front that they're talking with an AI assistant. This isn't legal advice; review your scripts and consent flow with your counsel. ### Does it sound robotic? Modern AI voices sound natural, and we pick one that fits your brand. We test the agent with you before launch so you hear exactly how it sounds. ### Can it update my CRM after each call? Yes, if your CRM has an API or an integration. The agent can log a summary, update fields, create tasks or start a follow-up workflow after each call. ### Do you serve businesses outside South Florida? Yes. We're based in Boca Raton, FL and build voice agents for businesses across the US. ### Which platforms do you build on? We build voice agents on Twilio, Vapi, GoHighLevel and others, and pick the platform that fits your phone setup, call volume and systems. Next step ## Have a call workflow you'd like off your team's plate? Book a free consult. We'll map the call flow with you and tell you honestly whether a voice agent is the right tool for it. [Book a free AI consult](https://www.micromarketing.dev/get-started) [Book a strategy session with Tony](https://www.micromarketing.dev/booking)